Terms & Conditions

Effective Date: 22/02/2026

Welcome to DropZen. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order.

1. Business Model

DropZen operates as an order collection and processing platform. We collect customer orders and forward them to our verified clients for fulfillment and delivery. DropZen does not manufacture, stock, or directly ship products.

2. Use of Website

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian. You agree to provide accurate and complete information while placing an order.

3. Product Information

We strive to display product details, descriptions, and prices accurately. However, minor variations in color, design, or packaging may occur. DropZen reserves the right to modify product information or pricing at any time without prior notice.

4. Order Acceptance

All orders placed on DropZen are subject to confirmation and availability. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, suspected fraud, or incomplete information.

5. Pricing & Payments

Prices listed on the website are final at the time of order placement. Payment must be made through the available payment methods. For Cash on Delivery (COD) orders, customers must ensure availability at the time of delivery.

6. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location and logistics partners. DropZen is not responsible for delays caused by courier services, natural events, or unforeseen circumstances.

7. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy. By placing an order, you agree to those terms.

8. Customer Responsibility

Customers must provide accurate shipping details and valid contact information. Orders returned due to incorrect details or refusal to accept delivery may not be eligible for a refund.

9. Fraud & Misuse

Any fraudulent activity, chargeback abuse, fake orders, or misuse of the platform may result in account suspension and legal action.

10. Limitation of Liability

DropZen acts solely as an order processing platform connecting customers with fulfillment partners. We are not liable for indirect, incidental, or consequential damages arising from product use or delivery delays.

11. Changes to Terms

DropZen reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

12. Contact Information

For any questions regarding these Terms & Conditions, contact us at: Email: help.jewelsdazzle@gmail.com

Phone: 080 6217 9756